Shipping & Returns

RETURN POLICY

Noble Winter sells specialty products that are individually handmade-to-order and are, therefore, final sale. We are unable to accept returns on these custom made, artisanal goods.

LAMPSHADES, PILLOWS, FRAMES

While we can not accept returns, we are able to assist with exchanges on lampshades, pillows and frames. If you are not completely satisfied, please contact us at customerservice@noblewinter.com with your order number and we'd be happy to help assist with a product exchange.

FABRIC, SALE AND CLEARANCE ITEMS

All fabric by the yard, and fabric samples are non-returnable and non-exchangeable. All sale and clearance items are non-returnable and non-exchangeable.

SHIPPING COSTS

Shipping costs are non-refundable. In the event of an exchange, the shipping cost are the responsibility of the buyer.

DAMAGED GOODS

If an sustains damage during shipment, please contact us at customerservice@noblewinter.com about a replacement shipment.

Keep all original packaging and send us photos of the damaged item and the damaged box.

EXCHANGE POLICY

All fabric by the yard, and fabric samples are non-returnable and non-exchangeable. All sale and clearance items are non-returnable and non-exchangeable.

CANCELLATION POLICY

Once an order has been placed, we begin processing it within 2 business days, no changes, no refund, no cancellations will be accepted after that date.

If customer insists on a cancellation, the refund will be subject to a 20% restocking fee on the total price of the original order.

SHIPPING POLICY

We ship worldwide via UPS or US Postal Service, with insurance and tracking. Shipping costs are paid for by the customer, unless otherwise noted during a promotion. In the event of a return or exchange, the cost of shipping is not refundable. All international (non-US) VAT and import taxes are the responsibility of the customer.

Please see our current lead times, which vary by product. Once shipped, US purchases generally arrive within 3-7 days. International shipments take up to 2-4 weeks to arrive.

Shipping costs can vary greatly based on location, especially on larger items like lampshades. If you would like a shipping quote prior to purchase, please message us.